Refund policy

HOW TO MAKE AN ONLINE RETURN

1. Check your item(s) qualifies for a return (see refund policy)
2. Click 'Make A Return' located on the home page and follow the steps.
3. Re-pack the item with the labels and tags still attached ready for your collection.
4. Items will be collected within 3 working days.

UAE returns are FREE. (1 free collection per order otherwise 20aed charge per collection).

 ONLINE RETURNS & EXCHANGE POLICY (UAE)

• 3 days FULL refund policy for online card payments only. 
• Cash or card payments on delivery are credit refund only.
• Sale items  are non returnable.
• Items must be returned in a sellable condition - unworn, tags attached, hygiene sticker (swimwear) still applied. PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused. 
• Card refunds take up to 7-14 days refunded back to the card used during the transaction. Refunds are processed once the item(s) are received back to us. 
• We offer an extra 10% order value on top of refunds if you choose to receive credit rather than a full card refund.
• We offer 1 free exchange to UAE customers if you are changing the size only, please send us an email to confirm your size and arrange an exchange bikiniparadise.uae@gmail.com.
• Exchanges for a different style will need to processed as a new sale, select 'cash on delivery' and your previous value will be deducted upon delivery, once the exchanged item has been collected and approved. Email bikiniparadise.uae@gmail.com to confirm your new order is an exchange. 

 IN STORE RETURNS & EXCHANGE POLICY

• 3 days exchange or credit refund only.
• Must be returned to the store in a sellable condition.
• Can only be refunded/exchanged with a receipt.

RETURNS GCC, MIDDLE EAST AND REST OF WORLD

• Must be returned within 3 days of receiving the order.
• Please email bikiniparadise.uae@gmail.com to request a refund, we will provide the address.
• International returns are at your own cost, unless the item is faulty or damaged (please email us so we can try to help you find the easiest and most cost-effective way of returning). 
• Please make sure to send your return using tracked delivery and then notify us of the tracking information. bikiniparadise.uae@gmail.com *PLEASE STATE THE PACKAGE IS A RETURN WHEN BOOKING WITH THE COURIER*
• We are not responsible for items lost or damaged if sent without using a tracked courier service. 

Still have questions? Please email bikiniparadise.uae@gmail.com